TAIMIDE adheres to the five principles of the AA1000 SES Stakeholder Engagement Standard (2015) - Dependency, Responsibility, Attention, Influence, and Diverse Perspectives, to identify six major categories of stakeholders. We maintain regular communication with key stakeholders to understand their concerns and continuously respond to their expectations through multiple communication channels. The Company reports stakeholder engagement outcomes to the Board of Directors annually.The stakeholder engagement activities for 2024 were reported to the Board of Directors on August 12, 2025.

The communication with various categories of stakeholders and the content of reports are as follows:

Policy for Protecting Consumer and Customer Rights and Complaint Procedures

Taimide Tech. has established a comprehensive Customer Service Management Policy. To enhance customer relations and communication, the Company conducts regular and ad-hoc meetings and visits, as well as monthly performance reviews and internal audits, aiming to foster strong collaborative relationships with customers. These efforts ensure alignment on short-, mid-, and long-term development goals and corporate social responsibility (CSR) commitments, thereby achieving mutual synergy.

To provide timely and efficient services, the Company has set up dedicated offices and service contact points at both the Taiwan headquarters and in mainland China. These units support customers in areas such as environmental management, CSR implementation, and hazardous substance control. They also provide timely and sufficient information to satisfy the requirements of downstream customers, end users, and governmental agencies. Furthermore, the Company actively cooperates with customers’ CSR programs, participating in required activities, surveys, verifications, audits, and related data collection.

To assess customer satisfaction with the Company’s service quality, Taimide conducts an annual Customer Satisfaction Survey at the end of the second quarter. Customers may express their satisfaction levels through scoring, feedback, or comparisons with competitors. The Company’s dedicated customer satisfaction team provides responses to customer feedback, tracks improvement progress with responsible departments, and performs data analysis to identify underlying issues. Consolidated reports are then submitted to senior management as references for medium- and long-term operational planning.
In the 2024 Customer Satisfaction Survey, the Company achieved a 100% response rate, with an overall satisfaction score of 93%. For more information, please refer to the section “Stakeholders: Customers and Agents.”

In addition, the Company has established management mechanisms such as the “Customer Satisfaction Procedure,” “Lost Business Analysis Form,” and “Customer Complaint Handling Procedure.” The “Customer Complaint Handling Procedure” clearly requires responsible departments to respond to customers within one working day upon receiving a complaint and to provide a preliminary analysis report within five working days.
For grievance and communication channels, please refer to the contact information provided in the section “Stakeholders: Customers and Agents.”